Privacy Policy

Effective Date:

At Oz Assist, we respect your privacy and are committed to protecting the personal information of our clients, website visitors, and customers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website ozassist.au or use our ear care services, including ear wax removal, microsuction ear cleaning, and mobile home visit services.By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. About Oz Assist

Oz Assist provides professional ear care services, including ear wax removal, microsuction treatments, ear cleaning, and convenient mobile and home visit appointments. We aim to deliver safe, comfortable, and personalised services while maintaining the confidentiality and security of your personal information.

2. Information We Collect

When you interact with Oz Assist, we may collect different types of information, including:

Personal Information

Full name
Phone number
Email address
Residential address or service location
Appointment details
Any information you provide when contacting us

Health-Related Information

To provide suitable ear care services, we may collect relevant health information, such as:

Details about ear-related concerns
Previous ear treatments
Relevant medical information provided voluntarily
Information required to assess your suitability for our services

Website Usage Information

When you visit ozassist.au, we may collect:

IP address
Browser type
Device information
Pages visited
Website interaction data
Cookies and similar technologies

3. How We Use Your Information

Oz Assist may use your personal information for the following purposes:

Scheduling and managing appointments
Providing ear wax removal and ear cleaning services
Responding to enquiries and customer requests
Improving our website and services
Sending service updates, appointment reminders, or relevant information
Maintaining customer records
Meeting legal and regulatory obligations

We only collect and use information that is necessary to provide and improve our services.

4. How We Protect Your Information

Oz Assist takes reasonable steps to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration

We use appropriate security measures and restrict access to personal information only to authorised personnel who require it for business purposes.However, no online system can guarantee complete security, and users should understand that internet transmission carries some level of risk.

5. Sharing Your Information

Oz Assist does not sell, rent, or trade your personal information.

We may share your information only when necessary, including:

With authorised staff members providing your services
With trusted service providers supporting our business operations
When required by law, regulation, or legal processes

Any third parties handling your information are expected to maintain appropriate confidentiality and security standards.

6. Cookies and Website Tracking

The Oz Assist website may use cookies and similar technologies to improve user experience and understand website performance.Cookies may help us:

Remember user preferences
Analyse website traffic
Improve website functionality
Enhance online services

You can choose to disable cookies through your browser settings; however, some website features may not function properly.

7. Third-Party Links

Our website may contain links to external websites or online platforms. Oz Assist is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

8. Accessing and Updating Your Information

You have the right to request access to the personal information Oz Assist holds about you.

You may also request corrections if your information is inaccurate, incomplete, or outdated.

To make a request, please contact our team using the details provided below.

9. Data Retention

Oz Assist retains personal information only for as long as necessary to:

Provide requested services
Maintain accurate business records
Meet legal and regulatory requirements
Resolve customer enquiries or disputes

When information is no longer required, we take reasonable steps to securely remove or anonymise it.

10. Your Privacy Rights

Depending on applicable privacy laws, you may have rights regarding your personal information, including:

Requesting access to your information
Requesting corrections
Asking about how your information is used
Raising concerns about privacy practices

Oz Assist is committed to handling all privacy-related requests respectfully and transparently.

11. Changes to This Privacy Policy

Oz Assist may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

Any updates will be published on this page with the revised effective date.

12. Contact Oz Assist

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Oz Assist
Website: https://ozassist.au/
Email: info@ozassist.au
Phone: 0246 101 676

We value your trust and are committed to protecting your privacy while providing professional and reliable ear care services.