Terms and Conditions
Welcome to Oz Assist. These Terms and Conditions (“Terms”) govern your use of our services and website. By booking an appointment, engaging with our team, or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. About These Terms
These Terms constitute a legally binding agreement between you (“Client,” “you,” “your”) and Oz Assist (“we,” “us,” “our,” “the Company”). If you do not agree with any part of these Terms, we kindly ask that you refrain from using our services.
2. Eligibility
Our services are intended for individuals who are legally capable of entering into binding agreements. If you are booking on behalf of a minor, elderly relative, or a person under your care, you confirm that you have the appropriate authority and consent to do so.
3. Booking and Appointments
3.1 All appointments must be booked through our official channels, including our website, phone line, or authorised booking platforms.
3.2 Accurate personal information, including contact details and relevant health history, must be provided at the time of booking to ensure appropriate service delivery.
3.3 We reserve the right to decline, reschedule, or cancel an appointment at our sole discretion, including but not limited to situations involving incomplete information, safety concerns, or unforeseen circumstances.
3.4 Clients are responsible for ensuring someone aged 18 or older is present during appointments involving minors or dependents.
3.2 Accurate personal information, including contact details and relevant health history, must be provided at the time of booking to ensure appropriate service delivery.
3.3 We reserve the right to decline, reschedule, or cancel an appointment at our sole discretion, including but not limited to situations involving incomplete information, safety concerns, or unforeseen circumstances.
3.4 Clients are responsible for ensuring someone aged 18 or older is present during appointments involving minors or dependents.
4. Client Responsibilities
4.1 You agree to disclose any relevant medical conditions, allergies, prior procedures, or concerns that may affect the safety or suitability of the appointment.
4.2 You must provide a safe, clean, and accessible environment for any appointment conducted at a location of your choosing.
4.3 Failure to disclose accurate health information may affect the outcome of the appointment, and Oz Assist accepts no liability for complications arising from undisclosed information.
4.4 You agree to follow any pre-appointment or post-appointment instructions provided by our practitioners.
4.2 You must provide a safe, clean, and accessible environment for any appointment conducted at a location of your choosing.
4.3 Failure to disclose accurate health information may affect the outcome of the appointment, and Oz Assist accepts no liability for complications arising from undisclosed information.
4.4 You agree to follow any pre-appointment or post-appointment instructions provided by our practitioners.
5. Cancellations and Rescheduling
5.1 Clients wishing to cancel or reschedule an appointment must provide reasonable notice as communicated at the time of booking.
5.2 Late cancellations, no-shows, or failure to provide adequate access to the appointment location may result in a cancellation fee, at our discretion.
5.3 Oz Assist reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including staff availability, weather, or safety concerns, and will make reasonable efforts to notify you promptly.
5.2 Late cancellations, no-shows, or failure to provide adequate access to the appointment location may result in a cancellation fee, at our discretion.
5.3 Oz Assist reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including staff availability, weather, or safety concerns, and will make reasonable efforts to notify you promptly.
6. Fees and Payment
6.1 All fees for our services will be communicated to you before your appointment.
6.2 Payment is due at the time of service unless otherwise agreed in writing.
6.3 We accept various payment methods as outlined on our website or communicated by our team.
6.4 Prices are subject to change without prior notice; however, confirmed bookings will be honoured at the price agreed upon at the time of confirmation.
6.2 Payment is due at the time of service unless otherwise agreed in writing.
6.3 We accept various payment methods as outlined on our website or communicated by our team.
6.4 Prices are subject to change without prior notice; however, confirmed bookings will be honoured at the price agreed upon at the time of confirmation.
7. Health and Safety
7.1 Our practitioners follow appropriate hygiene, safety, and professional standards during every appointment.
7.2 If you have a contagious illness, infection, or any condition that may pose a risk to our staff or other individuals, you must inform us before your appointment.
7.3 We reserve the right to refuse or discontinue an appointment if, in the professional judgment of our practitioner, continuing poses a safety risk.
7.2 If you have a contagious illness, infection, or any condition that may pose a risk to our staff or other individuals, you must inform us before your appointment.
7.3 We reserve the right to refuse or discontinue an appointment if, in the professional judgment of our practitioner, continuing poses a safety risk.
8. Limitation of Liability
8.1 While our practitioners are trained professionals, individual health outcomes can vary, and no specific result can be assured.
8.2 To the fullest extent permitted by law, Oz Assist, its practitioners, employees, and representatives shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
8.3 Nothing in these Terms is intended to exclude or limit any rights you may have under the Australian Consumer Law that cannot be lawfully excluded.
8.2 To the fullest extent permitted by law, Oz Assist, its practitioners, employees, and representatives shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
8.3 Nothing in these Terms is intended to exclude or limit any rights you may have under the Australian Consumer Law that cannot be lawfully excluded.
9. Privacy and Confidentiality
9.1 We are committed to protecting your personal and health information in accordance with applicable Australian privacy legislation.
9.2 Information collected during your appointment will only be used for the purpose of delivering appropriate care and will not be shared with third parties without your consent, except where required by law.
9.3 For further details, please refer to our separate Privacy Policy.
9.2 Information collected during your appointment will only be used for the purpose of delivering appropriate care and will not be shared with third parties without your consent, except where required by law.
9.3 For further details, please refer to our separate Privacy Policy.
10. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Oz Assist and may not be reproduced, distributed, or used without our prior written consent.
11. Third-Party Referrals
If, during the course of an appointment, our practitioner identifies the need for further medical evaluation, we may recommend that you consult a general practitioner or specialist. Oz Assist is not responsible for outcomes related to third-party medical care.
12. Complaints and Feedback
We value your feedback and are committed to resolving any concerns promptly. If you are dissatisfied with any aspect of your experience, please contact us directly so we can address the matter in a respectful and timely manner.
13. Changes to These Terms
We reserve the right to amend these Terms at any time without prior notice. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of any changes.
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
15. Contact Us
If you have any questions regarding these Terms and Conditions, please reach out to our team through the contact details provided on our website.
